Kiteworks is hiring a Customer Success Manager to join their remote team. This high-impact role focuses on retaining and expanding revenue from existing clients by building strong, loyal relationships and delivering ongoing value.
This is a fully remote opportunity for professionals passionate about customer advocacy, enterprise solutions, and cross-functional collaboration. They’re looking for someone who thrives in dynamic environments and is driven to help customers succeed.
Job Overview
As a Customer Success Manager, you’ll serve as the primary contact for assigned accounts—ensuring satisfaction, promoting retention, and driving growth. You’ll foster executive relationships, deliver strategic insights, and act as the customer’s voice within Kiteworks’ internal teams.
This is a high-touch role that requires strong communication, a keen eye for detail, and a proactive approach to customer engagement.
Key Responsibilities
- Build trusted relationships with key decision-makers and stakeholders across enterprise accounts
- Drive product adoption and customer satisfaction through consistent engagement
- Represent customer interests to internal teams like Marketing and Engineering
- Proactively monitor customer health and usage metrics
- Develop success plans and identify growth opportunities
- Lead process improvement initiatives to enhance the customer journey
- Travel occasionally (up to 25%) to support customer relationships
Requirements
- 5+ years in Customer Success or related roles
- Strong communication and presentation skills at all levels, including C-suite
- Proven ability to drive value and long-term success for customers
- Quick learner with technical acumen and business insight
- Self-motivated, organized, and able to manage multiple priorities
- Bachelor’s degree in technology or related field preferred
- Must be a team player with high energy and a customer-first mindset
Compensation & Benefits
Kiteworks offers a competitive Total Rewards package, including:
- Comprehensive medical, dental, and vision (100% covered for employees and dependents)
- Fully paid life, short-term, and long-term disability coverage
- Choice of HSA or FSA options
- Generous PTO, sick leave, parental leave, and volunteer time
- 401(k) match program
- Employee referral bonuses
- Stock equity – every employee receives stock options
- And more!
Note: Base salary depends on experience, education, location, and other factors.
Job Summary
- Company: Kiteworks
- Job Title: Customer Success Manager
- Location: Remote
- Job Tags: Customer Success, Customer Service, Enterprise Clients, Client Relations, SaaS, Account Management
Disclaimer: This job opportunity is shared for informational purposes only. We are not affiliated with Kiteworks and are not involved in the hiring process. Apply directly through their official career portal or job listing.
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